Money-Back Guarantee

We provide a seven (7) day money-back guarantee on all products sold through any of our sales channels. This guarantee allows customers to return products for a full refund, provided that the items are in their original condition and packaging.

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Conditions for Return

To qualify for a return under this policy, the following conditions must be met:

1. Timeframe: The request for a return must be initiated within seven (7) days from the date of receipt of the product.

2. Condition: Products must be returned in their original, unused condition, with all tags and packaging intact.

3. Documentation: A copy of the original purchase receipt or proof of purchase must accompany the return.

 

Return Shipping Costs

Please be advised that the cost of return shipping shall be the sole responsibility of the buyer. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

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Refund Process

Upon receipt of the returned item, we will inspect it to ensure it meets the conditions outlined above. If approved, we will process your refund within a reasonable timeframe. Refunds will be issued to the original payment method used at the time of purchase.

 

Limitations

This money-back guarantee does not apply to products that have been damaged due to misuse or normal wear and tear. Additionally, certain items may be excluded from this policy, including but not limited to:

• Customized or personalized products

• Digital downloads or services

 

Governing Law

This return policy shall be governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law principles.For any questions regarding this return policy, please contact our customer service department at w1_th@yahoo.com